Refund Policy

One-time purchases, no subscriptions

Credit packs are billed once. There is no subscription and nothing to cancel.

The free plan (10 screenings per month) costs nothing, so there is nothing to refund on it.

Failed screenings are not charged

If a screening fails because of a technical error on our side, it does not consume your quota. You are never charged for our mistakes.

7-day goodwill refunds

If you request a refund within 7 days of purchase and have not used any of the purchased credits, you get a full refund.

Write to support@rezumeradar.site from the email address on your account and tell us which purchase it is about.

After 7 days, or if credits were used

Refund requests after 7 days, or where purchased credits have been used, are assessed case by case.

We may decline refunds where credits have been heavily used or where abuse is suspected.

How refunds are paid

Approved refunds go back to the original payment method. They can take 5 to 10 business days to appear, depending on your bank or card provider.